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Inside Sales Support Specialist

Location: Jacksonville, FL

Inside Sales Support Specialist

Jacksonville, FL

Beacon Roofing Supply, Inc. is one of the largest distributors of residential and non-residential roofing and complementary building products in North America. Beacon currently has over 619 locations in 50 US states and 6 Canadian provinces and more than 8,500 employees. We are known throughout the building supply industry for having quality people, quality service and quality building products.

Beacon Roofing Supply is publicly traded on the NASDAQ stock market under the symbol BECN. In June of 2006, Beacon Roofing Supply was named to the NASDAQ Global Select Market.

We are currently seeking an Inside Sales Support Specialist in Jacksonville, FL. Drive sales through the effective use of up-selling, competitive pricing and superior customer service that meets each customer’s unique set of delivery and installation requirements. Assist the Branch Manager in maintaining inventory levels via the purchasing and tracking of materials for resale.

The Responsibilities Include:

  • Provide full sales support to Outside Sales Rep.
  • Provide excellent customer service using professional communication skills.
  • Set and authorize delivery dates based on knowledge of the Company’s production, delivery schedules and staffing levels.
  • Develop and maintain on-going customer relationships.
  • Negotiates price levels to maintain competitive position in the marketplace.
  • Uses expert application, installation and product knowledge to up-sell the customer appropriately.
  • Possesses ability to overcome objections or concerns of potential customers by utilizing technical expertise.
  • Maintains and conveys all relevant competitive sales knowledge to the Branch Manager and/or Outside Sales Representatives.
  • Contacts potential customers and “zero account” customers to initiate a sales process.
  • Responsible for the balancing and processing of end of day sales reconciliation.
  • Tracks and reports using the Mincron computer system.
  • Coordinates purchases of materials for re-sale.
  • Assist in the handling of customer complaints in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel.
  • Ensures accurate computer transactions.
  • Prepare and audit sales and margin reports for daily transactions.
  • Make recommendations and work closely with the Outside Sales Rep to correct unacceptable margin levels.
  • Attend all local and regional sales meetings as requested.
  • Participates in all training exercises, including role-plays to enhance sale capabilities.

The Ideal Candidate Will Have:

  • BS Degree or Equivalent work experience preferred.
  • Two years prior sales support experience (preferably in the building material distribution industry).
  • Mincron operating system. Proven ability to learn new software package.
  • Proficient in Microsoft Outlook, Word, and Excel.
  • Must be self-motivated and enthusiastic about our business.
  • Must have excellent communication skills, written and verbal.
  • Must be detailed oriented and possess excellent organizational and time management skills.
  • Must be analytical and able to solve problems.
  • Must be ethical and honest.
  • Must be dependable and have a current state issued driver’s license with a satisfactory driving record.
  • Must be legally authorized to work in the United States.
  • Must be able to pass a company required drug test.
  • Must be able to read, speak and write the English language.

An Equal Opportunity Employer

www.beaconroofingsupply.com

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