Career Opportunities with Beacon Roofing Supply

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Careers At Beacon Roofing Supply
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Customer Care Specialist

Location: RALEIGH, NC

I. Primary Function

Resolve internal and external customer requests which are typically both time sensitive and have an

economic impact on both our company and the customer’s company. This is a high volume, mostly inbound

call, fax and email environment which requires a hard working person who is able to quickly assess the

essence of a situation, determine the appropriate course of action and then accurately execute on their

decision.

II. Key Responsibilities

* Resolve a large volume of customer requests daily in a highly effective manner.

* Processes all of the following on a daily basis: credit applications, account maintenance requests,

courtesy reports, credit reports, job accounts, lien waivers and reconciles customer accounts.

* Ability to offer resolution to most customer complaints or issues without second level approval.

* Produce work that is error free with little waste or redone work.

* Have an acute awareness of the time sensitivity and economic impact of work output.

* Collaborate with colleagues to ensure timely and accurate responses to incoming requests.

* Have a comprehensive, working understanding of our processes, policies, legal documents and

systems.

III. Professional Skills

* Strong ability to quickly and effectively problem-solve and make balanced business decisions.

* Able to deal with ambiguity.

* Is cool under pressure and is a settling influence on others.

* Adept at dealing with difficult and/or angry people and diffusing conflict.

* Highly collaborative.

* Able to prioritize quickly and work with multiple deadlines in a high inbound volume environment.

* Effective time management and strong follow – up.

* High customer service orientation.

IV. Experience

* Minimum 3 years general business experience, preferably in a high volume, customer service

environment with an emphasis on telephone communication.

* Demonstrated ability to problem-solve and make quick and solid decisions.

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